Before we had Internet connections on our mobile phones, many companies made a fortune from charging a small fee for questions texted to them. Although people can easily pop a question into a search engine now via their phones, they weren't able to do so then or didn't have immediate access to a computer. Nowadays, such companies probably aren't very busy. Where a question you have is concerned, you're armed with all you need to answer it yourself. Don't become focused on seeking others' input. It might be convenient, but it's not necessary.